RTS Global Sdn. Bhd. (RTS Global) is committed to protecting and respecting your privacy. This policy, together with our Terms and Conditions of Use and any other documents referenced therein, sets out how we collect, use, and share your personal information. Please read it carefully.

Data protection is a matter of trust. We collect only the information necessary for our dealings with you, hold it only for as long as required, and handle it in accordance with applicable law, including Malaysia's Personal Data Protection Act 2010 (PDPA).

You can browse our website at rtsglobal.org without providing personal details. You will remain anonymous unless you have registered an account and logged in.

Any changes to this policy will be posted on this page and, where appropriate, communicated to you by email.

WHAT INFORMATION DO WE COLLECT?

We may collect and process the following information about you:

• Registration details submitted when you create an account on our website

• Enrolment information submitted when you register for an RTS course or examination

• Correspondence you send to us, including emails and enquiry form submissions

• Payment details processed when you purchase a course through our website (handled securely via Stripe)

• Course progress and activity data collected through our learning platform, Teachable

• Examination submissions and results recorded through our assessment platform, ClassMarker

• Details of your visits to our website, including traffic and usage data

HOW WILL WE USE YOUR INFORMATION?

We use your information for the following purposes:

• To process your course enrolment and deliver the educational services you have registered for

• To administer examinations and issue credentials upon successful completion

• To process payments for courses purchased through our website

• To communicate updates about your course, your results, or changes to our services

• To send you information about other RTS programmes or events that may be relevant to you, where you have agreed to receive such communications

• To improve the performance and content of our website

• To meet our legal and contractual obligations

• To generate anonymised statistical reports for internal planning purposes

THIRD-PARTY PLATFORMS

To deliver our courses and assessments, we work with the following trusted third-party platforms:

• Stripe: Processes all payment transactions on our behalf. Card details are encrypted and never stored on RTS Global servers.

• Teachable: Hosts our online course content. Your enrolment and course progress data is stored on Teachable's platform in accordance with their privacy policy.

• ClassMarker: Administers formal examinations. Your examination submissions and results are held on ClassMarker's platform in accordance with their privacy policy.

We do not sell your personal information to any third party.

COOKIES

Our website uses cookies to improve your browsing experience and help us understand how the site is used. Cookies are small data files stored on your device. They may retain login and authentication details and record your preferences across sessions.

You can choose to disable cookies through your browser settings. Please note that doing so may affect the functionality of some areas of the site.

MARKETING

We may use your information to send you details of RTS programmes, courses, or events that may be relevant to you.

• Existing customers: We may contact you by email about services similar to those you have previously enrolled in, unless you have asked us not to.

• New customers: We will only contact you for marketing purposes if you have given your consent.

To opt out of marketing communications at any time, please contact us at the details below.

SECURITY AND DATA RETENTION

We take reasonable steps to protect your personal information, including:

• Storing all information collected online on secure servers

• Encrypting all payment transactions through Stripe

• Restricting access to personal data to authorised personnel only

• Maintaining appropriate technical controls to prevent unauthorised access

• Securely disposing of your information when it is no longer required

Please be aware that transmission of information over the internet is not completely secure. While we apply our standard procedures and comply with legal requirements, we cannot guarantee the security of data in transit. Once received, we apply strict procedures to prevent unauthorised access.

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any personal information.

WHO WE SHARE YOUR INFORMATION WITH

We may share your personal information in the following circumstances:

• With Stripe, Teachable, and ClassMarker, as described above, to deliver the services you have enrolled in

• If we are required to do so by law or regulation

• To enforce our Terms and Conditions of Use or to protect the rights or property of RTS Global

• In connection with a merger, acquisition, or sale of business assets, where your information may be transferred as part of that transaction

Outside of these circumstances, we do not disclose your personal information to third parties.

YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Ask us not to use your information for marketing purposes

To exercise any of these rights, please contact us using the details below.

HOW TO CONTACT US

Questions, comments, or requests regarding this policy should be directed to:

RTS Global Sdn. Bhd.
72 Plaza Danau 2
Jalan 2/109F, Taman Danau Desa
58100 Kuala Lumpur, Malaysia

Email: info@rtsglobal.org